Effective Date: [21 September 2025]

This Refund Policy applies to shippers (“Shippers”, “you”) who access or use the OSEAS platform operated by OSEAS (“OSEAS”, “we”, “us”).

This Policy forms part of, and must be read together with, the OSEAS (Website Terms and Conditions of Use).

1 . Platform Role

OSEAS operates as a technology and facilitation platform only. OSEAS is not a carrier and does not provide transport services. Refunds under this Policy relate only to fees paid to OSEAS, not freight charges payable to carriers, unless otherwise stated.

2 . Shipper Fees

  • Shippers are charged a platform fee (currently 2.5%) of the accepted quote once a carrier is selected.
  • Freight charges are paid to the carrier through the platform and are subject to the carrier’s cancellation and refund policy.

3 . Platform Fee Refunds

The OSEAS platform fee is non-refundable once a carrier is assigned, except where:

  • A refund is required under the Australian Consumer Law.
  • A booking is cancelled before carrier acceptance.
  • The shipment cannot proceed due to a verified platform error attributable to OSEAS.

4 . Freight Charge Refunds

  • Freight charges are payable to the carrier through the platform, and any refunds are governed by the carrier’s cancellation and refund policy. OSEAS is not responsible for carrier refund decisions.
  • Refunds of freight charges are governed by the carrier’s cancellation and refund terms.
  • Where a shipment is cancelled or disputed, OSEAS may facilitate communication or payment flow but is not responsible for the carrier’s refund obligations.

5 . Cancellations and No-Shows

No refunds apply where a shipment is cancelled, delayed, or disrupted due to:

  • Incorrect or incomplete information provided by the shipper.
  • Failure to make goods available at the agreed time or location.
  • Breach of the Shipper Terms or booking conditions.

6 . Australian Consumer Law

Nothing in this Policy excludes, restricts, or modifies any rights or remedies available to shippers under the Australian Consumer Law.

7 . Refund Requests

Refund requests must be:

  • Submitted in writing to OSEAS.
  • Lodged within 7 days of the relevant event.
  • Supported by reasonable evidence.

OSEAS will assess requests within a reasonable timeframe and notify you of the outcome.

8 . Policy Updates

OSEAS may update this Refund Policy from time to time. The current version will be available on the OSEAS platform.

By continuing, you acknowledge and accept this Refund Notice and the OSEAS Shipper Terms.