Service Providers

We share information with trusted third parties who assist us:

  • Payment processors (for transaction processing)
  • Cloud hosting providers (for data storage)
  • Identity verification services
  • Background check providers
  • Insurance verification services
  • Customer support platforms
  • Analytics and marketing tools
  • Email and SMS service providers

These providers are contractually obligated to protect your information and use it only for specified purposes.

Platform Payment Process

Overview

On platform, the payment process is designed to ensure secure and timely transfers of funds between shippers and carriers. The platform acts as an intermediary, using a dedicated platform account to facilitate these transactions.

Payment Flow and Methods

The OSEAS platform facilitates payments between Shippers and Carriers in accordance with the following process:

  1. Shipper Initiates Payment: Upon selecting a Carrier through the OSEAS platform, the Shipper must pay the applicable freight charges to the Carrier through the platform using the Stripe payment method made available by OSEAS.
    Available payment methods may include credit or debit card details and bank account details for electronic funds transfer (EFT/ACH), as supported by Stripe.
    The platform fee becomes due and payable immediately upon Carrier selection, and the Shipper authorises OSEAS to charge the nominated payment method via Stripe.
  2. Platform Fee Deduction: By accepting a load through the OSEAS platform, the Carrier agrees to pay the applicable platform fee as specified in the Carrier Agreement and Terms and Conditions. The Carrier authorises OSEAS to deduct the applicable platform fee from the freight payment processed through Stripe before transferring the remaining balance to the Carrier’s connected Stripe account, subject to all applicable payment and payout conditions.
  3. Shipment and Proof of Delivery (POD): The Carrier is responsible for the transportation and delivery of the goods in accordance with the agreed booking.
    Following successful delivery, the Carrier must obtain and upload a valid Proof of Delivery (POD) to the platform. The POD serves as the trigger for the release of funds.
  4. Release of Funds: OSEAS will initiate the transfer of the applicable freight funds to the Carrier’s connected Stripe account as soon as the Shipper’s freight payment has been received, the funds are available in Stripe, Proof of Delivery (POD) has been verified by OSEAS, and all other applicable conditions have been satisfied, including the absence of unresolved disputes, damage claims, or payment holds. The timing of the final payout to the Carrier’s nominated bank account is subject to Stripe’s processing and banking timelines.
  5. Invoicing and Reconciliation: OSEAS provides Shippers and Carriers with access to relevant payment and transaction records through the platform. These records support payment tracking, financial reconciliation, accounting, and audit purposes.