This Privacy Policy explains how OSEAS (“we”, “us”, “our”) collects, uses, stores, and discloses personal information of Shippers who access or use the OSEAS platform and related services.

OSEAS is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1 . Scope

This Privacy Policy applies to:

  • Shippers who register an account on the OSEAS platform
  • Shippers who post loads, request quotes, or book shipments
  • Visitors who interact with OSEAS websites, applications, or communications

This Policy forms part of, and should be read together with, the OSEAS (Website Terms and Conditions of Use).

2 . Personal Information We Collect

We may collect the following types of personal information from Shippers:

2.1 Identity & Contact Information

  • Full name
  • Business or trading name
  • ABN/ACN (where applicable)
  • Email address
  • Phone number
  • Registered business address

2.2 Account & Transaction Information

  • Account login details
  • Load details (pickup and delivery addresses, cargo descriptions, values, and special requirements)
  • Quotes received and accepted
  • Booking history and communications with carriers

2.3 Payment Information

  • Payment method details (processed securely via third-party payment providers such as Stripe)
  • Transaction references, payment status, and invoicing details

Note: OSEAS does not store full credit or debit card details.

2.4 Technical & Usage Data

  • IP address
  • Device and browser information
  • Log files and usage analytics
  • Cookies and similar tracking technologies

3 . How We Collect Personal Information

We collect personal information:

  • Directly from you when you register, post loads, or communicate with us
  • Automatically through your use of the platform
  • From third-party service providers (e.g. payment processors) where permitted by law

4 . How We Use Personal Information

We use your personal information to:

  • Provide, operate, and improve the OSEAS platform
  • Facilitate load postings, carrier matching, and bookings
  • Process payments, platform fees, and refunds
  • Communicate with you regarding bookings, service updates, or support requests
  • Verify identity, prevent fraud, and ensure platform security
  • Comply with legal, regulatory, and tax obligations

5 . Disclosure of Personal Information

We may disclose your personal information to:

5.1 Carriers

  • To enable quoting, booking, and shipment fulfilment
  • Limited to information reasonably required to perform the service

5.2 Service Providers

  • Payment processors (e.g. Stripe)
  • IT, hosting, analytics, and customer support providers

5.3 Legal & Regulatory Bodies

  • Where required or authorised by law
  • To enforce our Terms and Conditions or protect legal rights

OSEAS does not sell or rent personal information to third parties.

6 . Cross-Border Disclosure

Some service providers may store or process data outside Australia. Where this occurs, OSEAS takes reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

7 . Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure hosting environments
  • Encryption and access controls
  • Restricted staff access on a need-to-know basis

8 . Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

When no longer required, information is securely deleted or de-identified.

9 . Access & Correction

You may request access to, or correction of, your personal information by contacting OSEAS using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

10 . Cookies & Analytics

OSEAS uses cookies and similar technologies to:

  • Improve platform functionality
  • Analyse usage patterns
  • Enhance user experience

You may disable cookies through your browser settings, noting that some features may not function correctly.

11 . Complaints

If you believe OSEAS has breached this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12 . Changes to This Policy

OSEAS may update this Privacy Policy from time to time. Any changes will be published on the platform and take effect from the updated effective date.

13 . Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

OSEAS
Email: [support@oseas.com.au]
Website: [https://www.oseas.com.au]

This Privacy Policy applies specifically to Shippers using the OSEAS platform.