OSEAS REFUND AND CANCELLATION POLICY – CARRIERS

Update on 8 October 2026

Issued by: OSEAS, a business registered in South Australia (“OSEAS”, “we”, “us”, “our”)

Version 1.0 (Read Only)

 

INTRODUCTION

This Refund and Cancellation Policy applies to Carriers (“Carriers”, “you”) who access or use the OSEAS Website/Platform operated by OSEAS (“OSEAS”, “we”, “us”).

This Policy forms part of, and must be read together with, the OSEAS Website Terms and Conditions of Use to the extent where applicable.

1. PLATFORM ROLE

1.1 OSEAS operates as a technology and facilitation Website/Platform only. OSEAS is not a carrier, shipper, or freight forwarder and does not provide transport services.

1.2 Refunds under this Policy relate only to platform fees charged by OSEAS, not freight charges payable by shippers to carriers.

2. CARRIER PLATFORM FEES

2.1 OSEAS charges Carriers a platform fee (currently 7.5% of the accepted load value) for access to the platform and facilitation services.

2.2 Platform Fees are payable and will be deducted either upon allocation of the Load or upon completion of the Load, as applicable. Where the Shipper and Carrier have agreed to deferred payment terms, the Platform Fee will be deducted upon completion of the Load. The timing and circumstances for the deduction of Platform Fees are set out in further detail in clauses 7 and 8 of the Website/Platform Terms and Conditions of Use.

3. NON-REFUNDABLE FEES

3.1 Except as required under the Australian Consumer Law (ACL), platform fees are non-refundable where:

(a) a Carrier accepts a load and later cancels or fails to perform the shipment;

(b) a shipment is cancelled due to the Carrier’s breach of the Website Terms and Conditions, service obligations, or platform policies;

(c) a Carrier is suspended or removed from the platform due to non-compliance; or

(d) a shipment is delayed, partially completed, or disputed due to Carrier-related issues.

4. REFUNDS WHERE SERVICES ARE NOT PROVIDED

4.1 OSEAS may, at its discretion, refund or credit platform fees where:

(a) a shipment is cancelled by the shipper before the Carrier commences services;

(b) the shipment cannot proceed due to a verified platform error or system failure attributable to OSEAS; or

(c) OSEAS determines that retaining the fee would be unreasonable in the circumstances.

4.2 Any refund or credit under clause 4.1 may be partial and subject to administrative deductions.

5. AUSTRALIAN CONSUMER LAW

5.1 Nothing in this Policy excludes, restricts, or modifies any rights or remedies available to Carriers under the Australian Consumer Law.

5.2 Where OSEAS is required by law to provide a refund, repair, or replacement, those rights apply regardless of anything else in this Policy.

6. PRO-RATA REFUND FOR PLATFORM FAILURE

6.1 If a failure, outage, or material technical issue with the Platform prevents the Carrier from accessing or using a paid Platform service for a material period of time, the Carrier may be entitled to a pro-rata refund for the affected period during which the service was unavailable, subject to the terms of this Refund and Cancellation Policy.

6.2 Any pro-rata refund will be calculated based on the portion of the applicable subscription or service fee attributable to the period during which the Platform was materially unavailable due to a Platform system failure. The refund amount may be reduced by any applicable administrative fees, payment processing fees, transaction fees, third-party charges, or other non-refundable costs actually incurred in connection with the original transaction or processing of the refund, to the extent permitted by applicable law.

7. CHARGEBACKS AND PAYMENT DISPUTES

7.1 Carriers must not initiate chargebacks or payment disputes without first contacting OSEAS and allowing OSEAS a reasonable opportunity to resolve the matter.

7.2 Unauthorised chargebacks may result in account suspension, recovery action, or permanent removal from the platform.

8. REFUND REQUESTS

8.1 All refund requests must:

(a) be submitted in writing to OSEAS;

(b) include supporting documentation; and

(c) be lodged within 7 days of the relevant event, unless otherwise required by law.

8.2 OSEAS will assess requests within a reasonable timeframe and notify the Carrier of the outcome.

9. POLICY UPDATES

9.1 OSEAS may update this Policy from time to time.

9.2 The most current version will be published on the OSEAS platform and applies from its effective date.

9.3 Where reasonably practicable, OSEAS will notify registered Carriers of material changes at least 14 days before they take effect.

10. ACKNOWLEDGEMENT AND ACCEPTANCE

10.1 This Refund and cancellation Policy is made available to each Carrier during onboarding and is always accessible through the OSEAS Website/Platform.

10.2 Electronic acknowledgement is the standard method of acceptance. Before a Carrier selects the acceptance checkbox, OSEAS will provide access to the current version of this Refund and Cancellation Policy.

10.3 By selecting the checkbox confirming acceptance, creating or continuing to use a Carrier account, accepting a load, or using the OSEAS Website/Platform after being given access to this Refund and Cancellation Policy, the Carrier acknowledges that they have read, understood, and accepted this Policy and the OSEAS Website Terms and Conditions of Use.

10.4 Where OSEAS specifically requests it, a Carrier may provide acknowledgement manually, including by signing or completing a paper form or another written acknowledgement approved by OSEAS.

10.5 OSEAS retains a record of each acknowledgement, including:

(a) the Carrier’s account details;

(b) the version of this Refund and Cancellation Policy acknowledged;

(c) the date and time of acknowledgement; and

(d) the method of acknowledgement, whether electronic checkbox acceptance or manual acknowledgement.

ACKNOWLEDGEMENT

This Refund and Cancellation Policy is acknowledged and accepted by the Carrier as set out in clause 9.

Electronic acknowledgement (default):

☐ I confirm that I have read and understood the OSEAS Carrier Refund and Cancellation Policy and acknowledge that OSEAS platform fees are charged and dealt with in accordance with this Policy and the OSEAS Website Terms and Conditions   of Use.