Effective Date: [21 September 2025]

This Refund Policy applies to carriers (“Carriers”, “you”) who access or use the OSEAS platform operated by OSEAS (“OSEAS”, “we”, “us”).

This Policy forms part of, and must be read together with, the OSEAS (Website Terms and Conditions of Use).

1 . Platform Role

OSEAS operates as a technology and facilitation platform only. OSEAS is not a carrier, shipper, or freight forwarder and does not provide transport services. Refunds under this Policy relate only to platform fees charged by OSEAS, not freight charges payable by shippers.

3 . Carrier Platform Fees.

  • OSEAS charges Carriers a platform fee (currently 7.5% of the accepted load value) for access to the platform and facilitation services.
  • Platform fees are deducted either when the load is allocated or upon completion of the load, as outlined in clause 8 of the Terms and Conditions. The deduction could occur at the point when the job is assigned or after the job is finished. Please refer to clause 8 in the Terms and Conditions for precise details regarding the timing and process of these deductions.

3 . Non-Refundable Fees

Except as required under the Australian Consumer Law (ACL), platform fees are non-refundable where:

  • A Carrier accepts a load and later cancels or fails to perform the shipment.
  • A shipment is cancelled due to the Carrier’s breach of the Website Terms and Conditions, service obligations, or platform policies.
  • A Carrier is suspended or removed from the platform due to non-compliance.
  • A shipment is delayed, partially completed, or disputed due to Carrier-related issues.

4 . Refunds Where Services Are Not Provided

OSEAS may, at its discretion, refund or credit platform fees where:

  • A shipment is cancelled by the shipper before the Carrier commences services.
  • The shipment cannot proceed due to a verified platform error or system failure attributable to OSEAS.
  • OSEAS determines that retaining the fee would be unreasonable in the circumstances.

Any refund or credit may be partial and subject to administrative deductions.

5 . Australian Consumer Law

Nothing in this Policy excludes, restricts, or modifies any rights or remedies available to Carriers under the Australian Consumer Law. Where OSEAS is required by law to provide a refund, repair, or replacement, those rights apply.

6 . Chargebacks and Payment Disputes

  • Carriers must not initiate chargebacks or payment disputes without first contacting OSEAS.
  • Unauthorised chargebacks may result in account suspension, recovery action, or permanent removal from the platform.

7 . Refund Requests

All refund requests must:

  • Be submitted in writing to OSEAS.
  • Include supporting documentation.
  • Be lodged within 7 days of the relevant event, unless otherwise required by law.

OSEAS will assess requests within a reasonable timeframe and notify the Carrier of the outcome.

8 . Policy Updates

OSEAS may update this Refund Policy from time to time. The most current version will be published on the platform and applies from its effective date.

By continuing, you acknowledge and accept this Refund Notice and the OSEAS (Website Terms and Conditions of Use).