OSEAS (“OSEAS”, “we”, “us”, “our”) is committed to protecting the privacy of carriers who access or use the OSEAS platform (“Carriers”, “you”). This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our services.

This Policy forms part of, and should be read together with, the OSEAS (Website Terms and Conditions of Use).

Personal Information We Collect

We may collect the following personal information from or about Carriers:

  • Identity and contact details (e.g. name, business name, ABN, address, email, phone number)
  • Account and verification information (e.g. licences, permits, certificates of currency, insurance details)
  • Vehicle and driver information
  • Payment and payout information (processed via third-party payment providers)
  • Transaction, booking, and service history
  • Communications with OSEAS
  • Technical and usage data relating to your use of the platform

How We Collect Information

We collect personal information when you:

  • Register for an OSEAS carrier account
  • Upload documents or provide verification details
  • Accept or perform shipments
  • Communicate with us or other users via the platform
  • Use or interact with the platform and related systems

How We Use Personal Information

We use personal information to:

  • Provide, operate, and improve the OSEAS platform
  • Verify your eligibility, credentials, and compliance obligations
  • Facilitate load matching, bookings, payments, and payouts
  • Communicate with you regarding shipments, accounts, and support
  • Manage risk, fraud prevention, and platform integrity
  • Comply with legal and regulatory obligations
  • Enforce our Terms and Policies

Disclosure of Personal Information

We may disclose personal information to:

  • Shippers, where necessary to facilitate a shipment
  • Payment processors (including Stripe) for payment and payout processing
  • Service providers who assist us in operating the platform
  • Regulators, courts, or authorities where required by law
  • Professional advisers (e.g. legal, accounting)

We do not sell personal information.

Data Storage and Security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, or disclosure. Data may be stored in Australia or overseas, including via third-party service providers.

Access and Correction

You may request access to, or correction of, your personal information by contacting OSEAS using the details below. We may require verification of identity before responding.

Retention

We retain personal information only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Analytics

OSEAS may use cookies and similar technologies to operate and improve the platform, monitor usage, and enhance user experience.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on the OSEAS platform and will apply from the effective date shown.

Contact Us

For privacy enquiries or complaints, contact:

OSEAS

Email: [support@oseas.com.au]
Website: [https://www.oseas.com.au/]