SHIPPER REFUND REQUEST FORM Please enable JavaScript in your browser to complete this form.Shipper DetailsShipper Name (Legal Entity):Contact Person:Email Address: *Phone Number:Load & Booking DetailsOSEAS Booking / Load ID:Date Booking Was Accepted:Carrier Name (if assigned):Quoted Load Value (AUD):Payment DetailsTotal Amount Paid by Shipper (AUD):Date of Payment:Payment Method (via OSEAS):CardOtherReason for Refund RequestCarrier cancelled the loadLoad not collected as agreedService not providedDuplicate paymentOther (please specify below)Details / Explanation: * Total Acknowledgements Carrier Acknowledgements (Required) *I confirm the information provided is true and correct.By submitting this form, the Shipper acknowledges and agrees that: • Refunds are assessed in accordance with the OSEAS Shipper Terms & Conditions. • Platform fees may be non-refundable unless required by law or expressly stated in the Terms. • Submission of this form does not guarantee approval of a refund. • Any approved refund will be processed to the original payment method, where possible. Shipper DeclarationShipper Name:Date:Signature Clear Signature OSEAS Internal Use Only (Hidden / Admin Section)Refund Approved:YesNoRefund Amount (AUD):Platform Fee Refunded:YesNoApproved By:Approval Date:Notes:Submit
