OSEAS SHIPPER PRIVACY POLICY

Update on 8 October 2026

Version: 1.0 (Read Only)

This Privacy Policy applies to shippers who access or use the OSEAS Platform (the “Platform”). This Privacy Policy forms part of, and should be read together with, the Website/Platform Terms and Conditions. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent applicable.

1. SCOPE

1.1 This Privacy Policy applies to:

Shippers who register an account on the OSEAS Website/Platform;

Shippers who post loads, request quotes, or book shipments; and

Visitors who interact with OSEAS websites/platform, applications, or communications.

1.2 Where a Shipper provides personal information about another individual (including a pickup contact, delivery recipient, or authorised representative), the Shipper warrants that they have the authority to provide that information to OSEAS and that the individual has been informed of this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

2.1 Identity and Contact Information

We may collect:

full name;

business or trading name;

ABN or ACN (where applicable);

email address;

phone number; and

registered business address.

2.2 Account and Transaction Information

We may collect:

account login details;

load details, including pickup and delivery addresses, cargo descriptions, values, and special requirements;

quotes received and accepted;

booking history; and

communications with carriers and OSEAS.

2.3 Payment Information

We may collect:

payment method details, processed securely via third-party payment providers including Stripe;

transaction references, payment status, and invoicing details.

OSEAS does not store full credit or debit card details.

2.4 Technical and Usage Data

We may collect:

IP address;

device and browser information;

log files and usage analytics; and

data collected via cookies and similar tracking technologies.

3. HOW WE COLLECT PERSONAL INFORMATION

3.1 We collect personal information:

(a) directly from you when you register, post loads, make bookings, or communicate with us;

(b) automatically through your use of the platform; and

(c) from third-party service providers, including payment processors, where permitted by law.

4. HOW WE USE PERSONAL INFORMATION

4.1 We use your personal information to:

(a) provide, operate, and improve the OSEAS platform;

(b) facilitate load postings, carrier offer system, and bookings;

(c) process payments, platform fees, and refunds;

(d) communicate with you regarding bookings, service updates, or support requests;

(e) verify identity, prevent fraud, and ensure platform security;

(f) comply with legal, regulatory, and tax obligations; and

(g) enforce our Terms and Conditions and other platform policies.

5. DISCLOSURE OF PERSONAL INFORMATION

5.1 Carriers
To enable quoting, booking, and shipment fulfilment, OSEAS may disclose to carriers:

(a) your name or business name;

(b) nominated contact details;

(c) pickup and delivery information;

(d) cargo description and special handling requirements; and

(e) booking instructions and relevant load details.

Carriers are independent businesses and may handle personal information under their own privacy practices. OSEAS is not responsible for a carrier’s independent use of personal information once disclosed for the purpose of a booking or shipment.

5.2 Service Providers

We may disclose personal information to:

(a) payment processors, including Stripe, for payment and payout processing;

(b) IT, hosting, analytics, and customer support providers; and

(c) professional advisers, including legal and accounting advisers, under confidentiality obligations.

5.3 Legal and Regulatory Bodies

We may disclose personal information:

(a) where required or authorised by law;

(b) to regulators, courts, or government authorities; and

(c) to enforce our Terms and Conditions or protect our legal rights.

5.4 OSEAS does not sell or rent personal information to third parties.

6. CROSS-BORDER DISCLOSURE

6.1 Some service providers may store or process personal information outside Australia, including in the United States and other countries in which our providers operate.

6.2 Before disclosing personal information to an overseas recipient, OSEAS takes reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, including through contractual protections where appropriate.

6.3 Where OSEAS is satisfied that an overseas recipient is subject to a law or binding scheme that provides substantially similar protections to the APPs, OSEAS may rely on that law or scheme in lieu of contractual protections.

7. DATA SECURITY

7.1 We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

(a) secure hosting environments;

(b) encryption and access controls; and

(c) restricted staff access on a need-to-know basis.

7.2 Notifiable Data Breaches

Where OSEAS becomes aware of reasonable grounds to suspect that an eligible data breach may have occurred, OSEAS will assess the suspected breach and, where required by the Privacy Act 1988 (Cth), notify affected individuals and the Office of the Australian Information Commissioner.

8. DATA RETENTION

8.1 We retain personals necessary to: information only for as long a

(a) provide the Services;

(b) comply with legal, accounting, or regulatory requirements;

(c)  resolve disputes and enforce agreements.

8.2 Transaction, payment, and tax records are retained for a minimum of seven years where required by law or regulation, after which they are securely deleted or de-identified.

8.3 Account, verification, and support records are retained for as long as your account remains active and for a reasonable period thereafter, or as required by law.

8.4 When personal information is no longer required, it is securely deleted or de-identified.

9. ACCESS AND CORRECTION

9.1 You may request access to, or correction of, your personal information by contacting OSEAS using the details in clause 14.

9.2 We will respond to access and correction requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

9.3 We may require verification of your identity before responding to a request.

10.COOKIES AND ANALYTICS

10.1 OSEAS uses cookies and similar technologies to:

(a) improve platform functionality;

(b) analyse usage patterns; and

(c) enhance user experience.

Where OSEAS uses third-party analytics or tracking tools, these are identified in our Cookie Notice (where applicable). Non-essential cookies are only placed with your consent.

10.2 You may disable cookies through your browser settings. Some platform features may not function correctly if cookies are disabled.

11. DIRECT MARKETING

11.1 OSEAS may use your contact details to send you service-related communications, platform updates, and, where you have consented, promotional offers.

11.2 You may opt out of promotional communications at any time by:

(a) selecting the unsubscribe link in any marketing email; or

(b) contacting OSEAS using the details in clause 14.

11.3 Opting out of promotional communications does not affect service-related communications necessary to operate your account.

12.COMPLAINTS

12.1 If you believe OSEAS has breached this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint by contacting us using the details in clause 14.

12.2 OSEAS will:

(a) acknowledge your complaint within 5 business days of receipt; and

(b) investigate and respond to your complaint within 30 days or notify you if additional time is required.

12.3 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

(a) Website: www.oaic.gov.au

(b) Phone: 1300 363 992

(c) Post: GPO Box 5218, Sydney NSW 2001

13. CHANGES TO THIS POLICY

13.1 OSEAS may update this Privacy Policy from time to time.

13.2 We will provide reasonable notice of material changes to this Policy by publishing the updated version on the OSEAS platform and, where practicable, notifying you by email at least 14 days before the change takes effect. Where required, you will be given the option to review and re-accept the updated Privacy Policy before they become effective.

13.3 The current version of this Privacy Policy will always be available on the OSEAS platform. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy.

14. CONTACT US

14.1 For privacy-related enquiries, requests, or complaints, please contact:

OSEAS

ABN 53 982 125 080

Email: support@oseas.com.au

Website: https://www.oseas.com.au

15. ELECTRONIC SIGNING AND ACCEPTANCE

15.1 This Privacy Policy may be accepted electronically. Electronic acceptance is the default method of acknowledgement for Shippers accessing or registering on the OSEAS platform.

15.2 Electronic acceptance is affected by a Shipper selecting the checkbox confirming acceptance of this Privacy Policy at the point of account creation or as otherwise presented by OSEAS.

15.3 By selecting the checkbox confirming acceptance, the Shipper acknowledges that they have read and understood this Privacy Policy and consents to the collection, use, and disclosure of their personal information as described in it.

15.4 OSEAS retains a record of each electronic acceptance, including:

(a) the date and time of acceptance;

(b) the version of this Privacy Policy accepted;

(c) the account details associated with the acceptance; and

(d) the method used to provide acceptance.

15.5 Where OSEAS specifically requests it, or where electronic acceptance is not available, a Shipper may provide acknowledgement by completing and returning a written or manually completed form provided by OSEAS. Manual acknowledgement has the same legal effect as electronic acceptance under this clause.

15.6 A Shipper who has provided electronic or manual acceptance and subsequently continues to use the OSEAS platform following any update to this Privacy Policy will be taken to have accepted the updated version in accordance with clause 13.

ACKNOWLEDGEMENT

By creating an OSEAS Shipper account, or by selecting the checkbox below confirming acceptance of this Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described in it. For the full terms governing electronic acceptance, see clause 15.

Where OSEAS specifically requests it, you may be required to provide acknowledgement in another form, including a written or manually completed acknowledgement.

OSEAS retains a record of your acknowledgement, including:

(a) the date and time of acceptance;

(b) the version of this Privacy Policy accepted;

(c) the account details associated with the acceptance; and

(d) the method used to provide acknowledgement.

Electronic acknowledgement (default):

☐ I confirm that I have read and understood the OSEAS Shipper Privacy Policy. I consent to the collection, use, and disclosure of my personal information as described in this policy.